Refund Policy

At Kelrics Dealz, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival.
  • The refund request is made within [30] days of delivery.
  • The item is unused, in its original packaging, and includes all accessories.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged products (unless received in defective condition).
  • Personalized or custom-made items.
  • Clearance or final sale items.

3. Refund Process

  1. Submit a Request: Email us with your order number, photos of the item, and a brief explanation of the issue.
  2. Approval & Return Instructions: If eligible, we will provide return instructions.
  3. Processing Refunds: Once we receive the returned item and inspect it, we will process the refund within [30] business days to your original payment method.

4. Late or Missing Refunds

  • If you haven’t received a refund after the processing period, check with your bank or payment provider.
  • If there are further delays, contact us.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure safe delivery.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us.

7. Changes to This Policy

We reserve the right to update this policy at any time. Please review it periodically for changes.